• Call: 608-204-9999

We will:

  • Tell you the exact week your project will begin and when we anticipate it will be finished
  • Notify you the day before we start
  • Provide you with a detailed written process about how your project will be completed—from the initial day to your final walkthrough inspection
  • Obtain all required permits, order all necessary materials, and schedule adequate staff for the timely and efficient completion of your project [Top of page]

Our field consultants carry an Evidence Portfolio that contains proof of insurance documentation in the amount of 2 million dollars. [Top of page]

We place everything in writing for your documentation: the proposal, the installation process, your warranties—even our promise to the clean up after ourselves. But keep in mind that the best predictor of future performance is past performance. We are an Angie's List® Super Service Award winner for 2012, 2011 and 2010, and a member of the Madison Area Better Business Bureau with an A+ consumer satisfaction rating. [Top of page]

A guarantee is only as good as the company that backs it. Genesis Exteriors— and our sister company Genesis Painting—have been in business since 1992. We have dedicated customer service personnel, field consultants, and a Quality Asurance Manager whose primary mission is to guarantee your satisfaction. [Top of page]

We guarantee our workmanship for ten full years—in writing. And we unconditionally support manufacturers' warranties during that time.Beware of contractors who, only after a year or so, will hold you responsible for labor on warranty work that's solely attributable to materials that they selected. [Top of page]

Payment is due only after the project is completed to your complete satisfaction. We do not ask you to advance any amount of money for materials or labor, although we might require a small down payment on special order items. We accept checks, all major credit cards, and additionally offer interest free, short term financing to qualified customers. [Top of page]

We source only premium brands such as Alside, GAF, Owens Corning, Anderson, Marvin, Pella, and LP Smartboard. This allows us to unconditionally support your manufacturers' warranties, which simply means that we'll fix any warranted roofing, doors, windows, gutters, or siding at no cost to you during our ten year guarantee—even if the problem has nothing to do with our workmanship. You'll never get an argument from us that "it's not our fault". [Top of page]

Your insurance company knows our work—and we know their processes. As a regulated industry, insurers have lots of rules, policies, and protocols that need to be followed before they can disperse funds. Problems arise when contractors are strange to your insurer—or don't know how to communicate with them. In contrast:

  • Our crew supervisors leverage 15+ years experience (each) to document what is required to restore your home completely to its pre-storm condition.
  • We know what your insurance adjuster needs to see, hear, and have demonstrated in order to complete your claim to those specifications.
  • Local insurers know our reputation for honesty, quality, and professionalism—so we're not "second guessed."

These three facts help ensure that your claim will be processed most quickly and efficiently—and that repairs on your home can commence at the earliest possible date. [Top of page]

Our field supervisors carry an Evidence Portfolio that contains a list of 75+ customers from among the hundreds of positive referrals we have received over the years. You are encouraged to call as many of them as you wish. Please also consider that we are a recipient of the Angie's List Super Service Award for 2012, 2011 and 2010, as well as a proud member of the Madison Better Business Bureau with an A+ rating. [Top of page]

We do not give estimates. We give proposals. Your Genesis estimator will provide you with a written, guaranteed, fixed-price document that includes a detailed breakdown of the recommended work—to the penny. Of course, should you want to add or subtract an item, we will adjust the cost accordingly. [Top of page]

We will generally have a written proposal emailed to you within 48 hours from our initial appointment at your home or business. Alternatively, we will use conventional mail if you do not have email access. [Top of page]

Genesis Exteriors employs a fulltime quality control supervisor whose primary job is to ensure that any roofing, siding, window, door, or gutter installation project we complete meets a strict set of written standards that we explain to you in advance of your contract. Such standards include but are not limited to: Precise estimates, photographic verification before and after the sale, 29-Point Inspection, and free 10-year warranty. [Top of page]

We have been in business since 1992. Additionally, as documented in the Evidence Portfolio carried by our field representatives, we are:

  • Licensed, bonded, and insured in the State of Wisconsin
  • Recipient of the Angie's List Super Service Award in 2012, 2011 and 2010
  • Proud member of the Madison Better Business Bureau, with an A+ rating
  • Registered in Wisconsin under the S & B Building Contractor Program, which ensures that all work completed at your home or business will meet the latest state codes and building requirements (registration #10657 d.b.a. Everyday Interiors). [Top of page]

You will be taken on a comprehensive walkthrough tour of your finished project. We will also solicit your candid opinion about our workmanship and processes with a paper-and-pencil customer service survey. And as always, our fulltime customer service personnel, field consultants, and quality control manager are dedicated to your complete satisfaction—and maintaining the Genesis reputation for honesty, personal attention, excellent service, and quality materials. [Top of page]

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